WARRANTIES AND RETURNS
US Weight products are backed by a warranty and return policy.
- USA Made Chain (from cracking) - 10 Years
- Carts, Wall Mounts & Other Accessories - 1 Year
- Sentry & Sentry QS Stanchions - 1 Year
- ChainBoss Stanchions - 2 Years
- Steel, Chrome, Brass & Flush Mount Stanchions -3 Years
- Sign Kit - 2 Year
You may return most new, unopened items for a refund within 30 days of delivery. These items should be in their original packaging.
If you would like to make a return or exchange, you must contact us at firstname.lastname@example.org or call 877-201-9748 to request a RETURN AUTHORIZATION (RA) number before returning your items.
- The RA number must be clearly marked on the return shipping label.
- All returns will be subject to a 15% restocking fee.
- Return freight charges must be prepaid.
Remember, if you would like to return or exchange your item, you must first contact us before sending it back. Items returned to us without notification will not be eligible for a refund or exchange.
If we shipped you an incorrect or defective product, we will send you a return shipping label and arrange for either an exchange or full refund once the product to be returned has been received.
Special order returns are at our discretion and will be evaluated on a case by case basis.