Return Policy

WARRANTIES AND RETURNS

US Weight products are backed by a warranty and return policy.

WARRANTIES

US Weight warrants that the products sold to be free of defects in materials and workmanship and to be in perfect working order at the time of purchase. If the product should, for any reason, become defective within 90 days of purchase, US Weight will replace the product once it is returned. This warranty does not apply to any damage caused by accident, abuse or misuse of the product. There are no other warranties other than those expressly set forth within. Product shipping to US Weight must be in the original shipping carton with freight prepaid.

RETURN POLICY

You may return most new, unopened items for a refund within 30 days of delivery. These items should be in their original packaging.

If you would like to make a return or exchange, you must contact us at usw.sales@usweight.com or call 877-201-9748 to request a RETURN AUTHORIZATION (RA) number before returning your items.

• The RA number must be clearly marked on the return shipping label.
• All returns will be subject to any applicable fees.
• Return freight charges must be prepaid.

Remember, if you would like to return or exchange your item, you must first contact us before sending it back. Items returned to us without notification will not be eligible for a refund or exchange.

If we shipped you an incorrect or defective product, we will send you a return shipping label and arrange for either an exchange or full refund once the product to be returned has been received.

Special order returns are at our discretion and will be evaluated on a case by case basis.