The foundation of our quality is based on continuous improvement, rigorous product testing, and adherence to recognized safety protocols. A practice of continuous product improvement includes customer feedback so even the smallest of concerns are addressed. We utilize statistical process controls and random audits in our manufacturing processes. We also test for strength and cycle test for durability.
Customer satisfaction is our number one goal. We offer 24-hour drop-shipping. Our on-site customer service provides real-time freight quotes, order tracking, promised delivery dates, and can answer product-related questions. Our people know our products and can assist the customer in almost every situation. Replacement and warranty parts are available on-site in Olney, Illinois.
We value innovation that brings consumers substantial new beneﬁts. We don’t copy competitors, we innovate as evidenced by the numerous utility patents received. Our team includes design engineering, manufacturing, and marketing professionals that work together to bring innovation to life.